RESERVATIONS, DEPOSIT AND PAYMENTS

• A two (2) night minimum stay is required except for holiday weekends when a three-night minimum stay may be required.  A non-refundable deposit of 50% of the total rental amount or $200.00 whichever is more, is required in order to confirm a reservation.
• Full payment of the rental balance due is required at least 30 days prior to the arrival date.
• No refunds will be made for late arrivals or early departures.
• Payment can be made by credit card or check.  Checks can be faxed to (800) 743-4188.  Credit card payments can be made via PayPal.
• Reservations are not held until payment is received.

CANCELLATIONS

• All cancellation transactions incur a $30.00 processing fee.
• Cancellations made more than 30 days prior to the check-in date will receive a credit towards a future visit within one year of the original check-in date.
• Cancellations made 15 to 29 days prior to the check-in date will forfeit all deposits.
• Cancellations made 14 or fewer days prior to the check-in date will forfeit all deposits and balance due payments.

CHECK-IN/CHECK-OUT

• Check-In Time is at 4:00 PM.
• Checkout Time is at 10:00 AM.
• Guests staying past 10 A.M. check-out time will be charged a minimum of one-half (1/2) the daily rental rate
• We may not be able to accommodate earlier check-ins or later checkouts because we often have parties departing and arriving on the same day.

PETS/SMOKING

• To ensure the overall quality and appearance of Helios 9N, no pets are permitted.
• To ensure the overall quality and appearance of Helios 9N, smoking is not permitted inside Helios 9N. 
• Additional cleaning fees will be assessed if these policies are abused.

PARKING

• Helios 9N has one designated underground parking space which accommodates two cars.  The parking space is numbered "9" and is accessed off Canyon Blvd.   All other spaces are assigned to others.
• Park in this designated parking space only.

CLEANING

• Maid service and or towel and linen service are available upon request with prior arrangement and an additional fee based on your requirements.
• You will be responsible to leave the dishes, utensils, and appliances clean.
• All trash is to be disposed of in the receptacles provided in the garage.
• Housekeeping will launder towels, sheets and linens; sanitize bathrooms, dust, wash windows, etc.
• In the event the trashcans are not emptied or the dishes, utensils, and appliances are not clean, you will incur an "express checkout" fee of $25.00.

UTILITIES

• Water and electricity are included in your rental fee.  Please use these resources in a manner to be comfortable without being wasteful.
• One telephone is supplied, all long distance charges must be charged to guests’ long distance calling card.

SECURITY DEPOSIT AND DAMAGES

• You are responsible for any loss or damages incurred during your stay.
• If you provided a credit card for payment, your credit card will be charged for any loss or damage.
• If a credit card was not provided, a security deposit of 50% of the total rental amount or  $250.00 whichever is less must be paid at least 30 days prior to the scheduled check-in date.  Your security deposit will be refunded within 14-days of checkout, less any charges incurred. 
• Please make sure that all keys are returned to the Lockbox. You will be charged a $25 replacement fee for each lost key.  

RIGHT TO REFUSE SERVICE

• Helios 9N is privately owned, and the management reserves the right to refuse service to anyone.

LIABILITY

• The owners and management will not be responsible for accidents or injuries to guests or for loss of money, jewelry, or other valuables during their stay. Should litigation arise concerning provisions of the agreement, reasonable legal fees will be awarded to prevailing party.

CAPACITY

• Helios 9N, as currently configured, accommodates a maximum of 6 people.
• If guests arrive with more people in their party than the house allows, NO ONE will be permitted to enter the house, and NO REFUND will be issued. The law makes it a crime to defraud the innkeeper, and having more people in the house than have registered is included in the provisions of this code.
• The law prohibits transient occupants of lodging facilities from housing additional guests in a unit and that a violation of the provisions of this chapter is a violation of the Municipal Code subject to a civil penalty of not less than one hundred dollars ($100) for each day on which such violation occurs. The law further prohibits the defrauding of innkeepers and such fraud is punishable by a fine of up to one thousand dollars ($1,000) and/or by imprisonment in the State prison for up to three (3) years.